The Pimberly platform comprises a number of different services and components and these are hosted in secure Amazon Web Services (AWS) data centres in the eu-west-1 region (Ireland).
We operate continuous backup of the core Pimberly database cluster using incremental snapshots. Pimberly can restore data globally or on a per-account basis to a specific point in time within a 48-hour window. Beyond that Pimberly store daily snapshots for 7 days, weekly snapshots for 4 weeks and monthly snapshots for 13 months.
Database backups are encrypted and stored securely within high redundancy storage in the eu-west-1 region. These backups are accessible to authorised personnel only.
Server instances are distributed across availability zones within eu-west-1 such that up to two datacentre outages will not result in service interruption for Pimberly customers.
The business maintains a disaster recovery plan, which includes key staff to contact and recovery steps in the unlikely event of an AWS outage.